Terms & Conditions

Last Updated: 23rd December 2024

Welcome to DHAAGA HOME (“Company,” “we,” “us,” or “our”). These Terms and Conditions (“Terms”) govern your use of our website (the “Site”) and the services, products, and features we provide (collectively, the “Services”). By accessing or using the Site, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree, you may not access or use the Site or Services.

1. Acceptance of Terms

By accessing, browsing, or using this Site, you confirm that you are at least the age of majority in your state or province of residence, or you have the consent of a legal guardian to use this website. Your continued use of the Site signifies your acceptance of these Terms, as well as our Privacy Policy, which is incorporated herein by reference.

2. Changes to Terms

We reserve the right to modify these Terms at any time. When we do so, we will update the “Last Updated” date at the top of this page. It is your responsibility to review the Terms periodically. Your continued use of the Site after any modifications indicates your acceptance of the revised Terms.

3. Eligibility and Account Registration

1. Eligibility: You must be legally capable of entering into a binding contract and at least the age of majority in your jurisdiction.
2. Account Information: To access certain features of the Site or place an order, you may need to create an account. You agree to provide accurate, current, and complete information and to update it promptly if any changes occur.
3. Account Responsibility: You are responsible for all activities that occur under your account. Keep your account credentials confidential and immediately inform us of any unauthorized use or security breach.

4. Product Descriptions and Information

We strive to ensure that our products, including rugs and carpets, are accurately described on our Site. However, slight variations in color, dimensions, or texture may occur due to differences in display monitors or manufacturing processes. We do not warrant that these descriptions are error-free or entirely accurate at all times.

5. Pricing and Payment

1. Pricing: All prices are listed in INR (Indian Rupee) by default. We reserve the right to change prices at any time without prior notice. However, once you place an order, the price of the product at the time of purchase will be honored.
2. Payment Methods: We accept valid credit cards, debit cards, and other payment methods as indicated at checkout. By submitting your payment details, you represent and warrant that you have the legal right to use the payment method provided.

6. Orders and Acceptance

1. Order Placement: By placing an order, you offer to purchase the products and agree to the Terms herein. Your order is subject to acceptance by us.
2. Order Confirmation: We will send you an order confirmation via email once your order is received. This email does not guarantee acceptance; it is merely a record of your offer to purchase.
3. Order Cancellation: We reserve the right to cancel or refuse any order for any reason, including product unavailability, errors in pricing or product descriptions, or if we suspect fraudulent activity.

7. Shipping and Delivery

1. Shipping Locations: We currently ship within India (and can list other countries if applicable). Please check our Shipping Policy for further details.
2. Delivery Time: Estimated delivery dates are provided for convenience only and are not guaranteed. Delays may occur due to factors beyond our control (e.g., carrier delays, customs issues).
3. Risk of Loss: The risk of loss and title for products pass to you upon our delivery to the carrier.

8. Returns and Refunds

1. Return Policy: We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, please review our Returns & Refunds Policy for eligibility, timelines, and procedures.
2. Condition of Items: To be eligible for a return, items must be unused, in the same condition in which you received them, and in the original packaging with all tags attached.
3. Refunds: Once we receive and inspect the returned items, we will notify you about the status of your refund. Approved refunds will be issued to the original payment method used at checkout unless otherwise agreed upon.

9. Intellectual Property

All content on this Site, including but not limited to text, graphics, logos, images, videos, and software, is the property of DHAAGA HOME or its content suppliers and is protected by applicable intellectual property laws. You may not reproduce, modify, distribute, or exploit any part of the Site content without our express written permission.

10. User Conduct

You agree not to engage in any activity on the Site that:

1. Violates any law or regulation.
2. Infringes upon any third-party rights or our rights.
3. Is fraudulent, deceptive, or misleading.
4. Could damage, disable, or impair the Site or its servers.
5. Involves transmitting viruses, malware, or other harmful code.

11. Third-Party Links

Our Site may contain links to third-party websites or services that are not owned or controlled by us. We have no control over the content, privacy policies, or practices of any third-party sites and assume no responsibility for them. Your use of these third-party links is at your own risk.

12. Disclaimer of Warranties

YOUR USE OF THE SITE AND SERVICES IS AT YOUR SOLE RISK. EXCEPT AS EXPRESSLY STATED, THE SITE AND PRODUCTS ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. WE MAKE NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

13. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, DHAAGA HOME, ITS DIRECTORS, EMPLOYEES, OR AGENTS SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES RESULTING FROM YOUR USE OR INABILITY TO USE THE SITE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU EXCEED THE AMOUNT PAID BY YOU FOR ANY PRODUCT OR SERVICE IN DISPUTE.

14. Indemnification

You agree to indemnify, defend, and hold harmless DHAAGA HOME and its affiliates, employees, and agents from any claims, damages, liabilities, losses, or expenses (including reasonable attorneys’ fees) arising from your use of the Site, your breach of these Terms, or your violation of any law or third-party rights.

15. Termination

We may terminate or suspend your account or access to the Site at any time, without prior notice, if we believe you have violated these Terms or engaged in any unauthorized or illegal activity. Upon termination, your right to use the Site will immediately cease, and any provisions that by their nature should survive termination shall remain in effect.

16. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the Republic of India without regard to its conflict of law provisions. Any legal action or proceeding arising under these Terms shall be subject to the exclusive jurisdiction of the courts located in Uttar Pradesh, India.

17. Miscellaneous

1. Entire Agreement: These Terms, along with any policies referenced herein, constitute the entire agreement between you and DHAAGA HOME regarding your use of the Site and supersede any prior agreements.
2. Severability: If any part of these Terms is held to be invalid or unenforceable, that portion shall be construed in a manner consistent with applicable law to reflect as closely as possible the original intent, and the remaining portions shall remain in full force and effect.
3. No Waiver: Our failure to enforce any right or provision of these Terms shall not be deemed a waiver of such right or provision.

18. Contact Us

If you have any questions or concerns about these Terms or your use of the Site, please contact us at:

• Email: info@dhaagahome.com
• Phone: +91 79058 81661

Thank you for visiting DHAAGA HOME. We appreciate your business and look forward to serving you.