Shipping

Last Updated: December 23, 2024

At DHAAGA HOME, we take great pride in delivering high-quality rugs and carpets that enhance the beauty of your space. Our goal is to ensure that your order reaches you in pristine condition, reflecting the trust and confidence you have in our brand. By placing an order with us, you agree to the terms and conditions outlined in this Shipping Policy.

1. Shipping Partners

We work with reputable third-party logistics partners to ensure that your orders are shipped safely and efficiently. We carefully package each product to minimize the risk of damage in transit, and our shipping partners adhere to best practices to safeguard your products during handling and delivery.

2. Shipping Destinations

1. 1. Domestic Shipping (India)
      
      • • We ship to most locations within India where our third-party logistics partners provide delivery services.
      • • If your location is not serviceable, we will inform you at the time of order or promptly afterward.

1. 1. International Shipping (If Applicable)
      
      • • Currently, we may offer shipping to select countries. Please contact our support team for details on international delivery options, costs, and timelines.

3. Shipping Charges

1. 1. Calculation of Shipping Cost:
      
      • • Shipping costs (if applicable) may be calculated based on factors such as the weight/volume of the order, delivery location, and choice of shipping method.
      • • Any applicable shipping charges will be displayed at checkout before you complete your purchase.

1. 1. Promotions and Free Shipping:
      
      • • We may run promotional offers that include free or discounted shipping. These offers are subject to the promotional terms, which may vary and could be time-bound.

4. Order Processing Time

1. 1. Processing Duration:
      
      • • Once your order is confirmed, we typically process it within 1–3 business days. This includes quality checks, packaging, and handing over your product(s) to our shipping partners.

1. 1. Processing Delays:
      
      • • During peak seasons or promotions, processing times may be slightly longer. We appreciate your patience in these instances.

5. Delivery Timeframe

1. 1. Estimated Delivery:
      
      • • Domestic Deliveries (India) typically take 8–14 business days from the date of dispatch.
      • • International Deliveries (if applicable) can vary depending on the destination and customs processes; an estimated timeframe will be provided upon order confirmation.

1. 1. Unforeseen Delays:
      
      • • Delays may occur due to factors beyond our control, such as inclement weather, customs clearance, or shipping partner disruptions. We will do our best to keep you informed of any unexpected delays.

6. Order Tracking

Once your order has been shipped, you will receive a confirmation email or SMS with tracking details. You may use these details to monitor the progress of your shipment on the logistics partner’s website or tracking portal.

7. Shipment Inspection and Acceptance

1. 1. Upon Delivery:
      
      • • We strongly advise you to inspect the package upon delivery. If you notice any visible damage or tampering of the packaging, please document it with photographs and inform the delivery agent immediately.

1. 1. Reporting Damage:
      
      • • If your product is damaged or significantly different from what you ordered, please contact us within 24 hours of delivery with relevant photographs and details. Our support team will assist you with the next steps, which may include a return or refund as per our Refund and Return Policy.

8. Failed Delivery Attempts

1. 1. Incorrect Address:
      
      • • Please provide complete and accurate shipping information at the time of checkout. If a package is returned due to an incorrect or incomplete address, you may be responsible for re-shipment costs.

1. 1. Customer Unavailability:
      
      • • If a delivery attempt fails due to your unavailability, our shipping partner may make additional attempts or hold the package at a local facility. If the package is returned to us as undeliverable, additional shipping fees may apply for reshipment.

9. Support and Contact Information

Our aim is to make your shipping experience as smooth as possible. If you have any questions or concerns regarding your order’s shipment or the status of your package, please get in touch with our customer support team:

• • Email: info@dhaagahome.com

• • Phone: +91 79058 81661

We will do our best to resolve any issues promptly and ensure you receive quality products that meet your expectations.

10. Policy Updates

We reserve the right to update this Shipping Policy at any time. Any changes will be reflected in the “Last Updated” date at the top of this page. Continued use of our website and services following any policy updates constitutes acceptance of those changes.

Thank you for choosing DHAAGA HOME.
We appreciate your trust in our brand and look forward to building a long-lasting relationship with you by consistently delivering quality products and exceptional service.