HAND KNOTTED

Last Updated: December 23, 2024

Thank you for shopping at DHAAGA HOME. We appreciate your business and aim to ensure that every purchase meets or exceeds your expectations. However, we understand that sometimes you may wish to return or seek a refund for your purchase. This policy outlines the conditions under which returns and refunds will be processed.

1. Return Policy

1. Eligibility Window: You may return most items within 7 days of the purchase date.
2. Condition of Items: To be eligible for a return, your item must be unused, in the same condition in which you received it, and in the original packaging (with all tags attached).
3. Documentation: Please provide the original invoice or proof of purchase along with your return request.

Note: Exchanges are currently not offered. If you wish to return an item and order something else, please initiate a return for a refund (subject to the terms below) and place a new order for the product you want.

2. Refund Policy

1. Refund Window: Refund requests must be initiated within 7 days of the purchase date.
2. Payment Method:
   • If the original payment was made via online banking (credit/debit card, net banking, digital wallets, etc.), refunds will be processed through our payment partner.
   • Typically, you can expect the refund to be processed within 10–12 working days after the return has been approved.
3. Approval Process: Once we receive your returned item, we will inspect it and notify you regarding the approval or rejection of your refund.
4. Refund Issuance: If approved, your refund will be issued to the original payment method unless otherwise agreed upon.

3. Shipping and Related Charges

1. Shipping and Handling Fees: Depending on the reason for your return (e.g., change of mind, incorrect address), you may be responsible for covering shipping costs.
2. Cancellation Charges: If you decide to cancel your order before shipment, we may charge a cancellation fee to cover administrative costs, depending on the order status.
3. Delivery Fees: In the event of a return or refund, any initial or subsequent delivery fees (where applicable) might not be refunded, subject to our discretion based on product type and circumstances.

4. No Exchange Policy

DHAAGA HOME does not currently offer product exchanges. If you wish to replace an item, please return it for a refund (subject to this policy) and place a new order.

5. Contact and Support

If you have questions or concerns about our Refund and Return Policy, or need assistance in initiating a return or refund, please reach out to our support team. We will do our best to accommodate your needs and ensure your satisfaction.

• Email: info@dhaagahome.com
• Phone: +91 79058 81661

Our team is here to help address your concerns, clarify any charges or fees, and guide you through the process. We value your trust and appreciate the opportunity to make things right.

Disclaimer: This policy is intended as a general guideline. Certain products or special orders may be subject to additional terms or fees. For product-specific inquiries, please contact our support team before making your purchase. We reserve the right to modify or update this policy at any time, so please review it regularly to stay informed of any changes.