Privacy Policy

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Last Updated: December 23, 2024

Welcome to DHAAGA HOME (“Company,” “we,” “us,” or “our”). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (the “Site”) and use our services (collectively, the “Services”). By accessing or using our Site, you consent to the practices described in this Privacy Policy.

1. Information We Collect

1.1 Personal Information

- Contact Details: We may collect personal information such as your name, email address, phone number, and shipping address when you register on our Site or place an order.

- Payment Information: When you make a purchase, we collect payment details, such as credit/debit card information or payment gateway details. We do not store your complete card details—payment processing is typically handled by third-party payment processors who adhere to strict industry standards.

1.2 Non-Personal Information

- Usage Data: We may automatically collect information about how you interact with our Site. This includes IP addresses, browser type, operating system, referring URLs, and pages viewed.

- Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance your browsing experience, track user engagement, and gather usage statistics. For more information, see Section 4 below.

2. How We Use Your Information

We may use the information we collect from you for various purposes, including but not limited to:

1. Order Processing: To process transactions and send you order updates.

1. Account Management: To create and manage your account, provide customer support, and communicate about your account activities.

1. Site Improvement: To personalize your experience, diagnose technical issues, and improve our Site’s functionality, content, and design.

1. Marketing and Communication: To send newsletters, promotional materials, or other information that may be of interest to you, subject to your marketing preferences. You can opt out of receiving marketing emails at any time by clicking the “unsubscribe” link in the email or contacting us directly.

1. Compliance and Protection: To comply with legal obligations, resolve disputes, protect our rights and interests, and enforce our Terms and Conditions.

3. Disclosure of Your Information

We will only share your personal information under the following circumstances and to the extent necessary:

1. Service Providers: We may share your information with third-party vendors and service providers (e.g., payment processors, shipping partners) who assist us in operating our Site and providing our Services.

1. Legal Requirements: We may disclose your information to comply with applicable laws, regulations, legal processes, or government requests.

1. Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity.

1. Protection of Rights: We may disclose your information to protect the rights, property, or safety of DHAAGA HOME, our customers, or others.

4. Cookies and Tracking Technologies

1. Cookies: Cookies are small text files placed on your device to help us improve your access to our Site. They can also enable us to track and target user interests to enhance the overall experience on our Site.

1. Analytics: We may use third-party analytics tools (e.g., Google Analytics) to collect information about how users interact with our Site. These tools help us understand traffic patterns and know if there are problems with our Site, so we can improve it.

1. Managing Cookies: Most web browsers are set to accept cookies by default. You can adjust your browser settings to block or delete cookies. However, doing so may affect the functionality of our Site.

5. Data Retention

We keep your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Once we no longer need your information, we will securely destroy, delete, or anonymize it in accordance with applicable laws and regulations.

6. Security

We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our security practices include encrypting data where appropriate and restricting access to personal information on a need-to-know basis. However, no data transmission over the internet or method of electronic storage can be guaranteed to be completely secure.

7. Children’s Privacy

Our Site is not intended for children under the age of 13 (or under the applicable age of majority in your jurisdiction). We do not knowingly collect personal information from minors. If you believe a minor has provided us with personal information, please contact us at info@dhaagahome.com, and we will take steps to delete such information.

8. Your Rights and Choices

Depending on your jurisdiction, you may have certain rights regarding your personal information. These may include the right to:

- Access the personal information we hold about you.

- Request that we correct or update your personal information.

- Request the deletion or restriction of your personal information.

- Opt Out of receiving marketing communications.

To exercise these rights, please contact us using the details provided in Section 10. We will respond to legitimate requests within the timeframe required by applicable law.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do so, we will revise the “Last Updated” date at the top of this page. We encourage you to review this Privacy Policy periodically. Your continued use of our Site and Services after any changes indicates your acceptance of the revised policy.