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General Information
DHAAGA HOME is a premium rugs and carpets brand committed to delivering high-quality products that blend style, durability, and comfort. Our collection caters to diverse design preferences, ensuring that you’ll find the perfect piece to elevate your space.
We are based in India and ship our products throughout the country. For more details, please check our Shipping Policy.
Products and Quality
We offer a variety of rugs and carpets, including handmade, machine-made, wool, cotton, jute, and blended options. Our curated collections ensure there’s something to fit every style and budget.
- Living Room: Generally, the rug should be large enough to fit all major furniture legs.
- Dining Room: Ensure the rug accommodates your dining table and chairs even when the chairs are pulled out.
- Bedroom: Place your rug so that it extends around the bed, creating a soft landing for your feet.
For more personalized guidance, feel free to contact us at info@dhaagahome.com.
Yes. Most of our products come with a detailed care instruction guide. Generally, regular vacuuming and spot-cleaning (with mild detergent and water) will help maintain the appearance and longevity of your rug or carpet. Always refer to the specific care instructions provided with your purchase.
Ordering and Payment
We offer a [number] day return policy. You can return eligible items within [number] days of receiving your order.
We accept a variety of payment methods, including credit/debit cards, net banking, UPI, and digital wallets, depending on availability. All payments are processed via secure payment gateways to protect your financial information.
If you need to cancel or modify your order, please contact our support team at +91 79058 81661 or email us at info@dhaagahome.com as soon as possible. While we will do our best to accommodate your request, cancellations or modifications may be subject to additional fees if the order has already been processed.
Shipping and Delivery
Yes, we ship to most pin codes across India through our reliable third-party logistics partners. If your location is not serviceable, our team will notify you promptly.
- Domestic: Typically, 3–7 business days from the date of dispatch.
- Processing: Please allow 1–3 business days for order processing before shipment.
Delays may occur during peak seasons, but we’ll keep you updated if so.
Once your order is shipped, we will send you a tracking number via email or SMS. You can use this tracking number to monitor the shipment status on our courier partner’s website.
Returns, Refunds, and Exchanges
We offer a 7-day return window from the date of purchase. Your item must be unused and in its original packaging. For further details, visit our Return and Refund Policy.
- Refund Window: Refund requests must be initiated within 7 days of purchase.
- Processing: If you paid via online banking, we will process your refund through our payment partner. This may take 10–12 working days after the return is approved.
- Charges: Shipping or cancellation fees may apply, depending on the reason for the refund.
We currently do not offer product exchanges. If you’re dissatisfied with your purchase, you may return it for a refund (subject to our return policy) and place a new order.
Care and Maintenance
- Regular Vacuuming: Helps remove dust, dirt, and debris.
- Spot Cleaning: Use a mild detergent with water for spills or stains. Always test in a small, hidden area first.
- Professional Cleaning: Periodic professional cleaning can extend the life of your rug, especially for heavier traffic areas or delicate materials.
Our products are crafted from high-quality materials designed to withstand everyday wear. However, exposure to direct sunlight and harsh cleaning products may cause gradual fading. Rotating your rug periodically and using curtains or blinds can help minimize sun damage.
Customer Support
If you have any questions or concerns, feel free to reach out:
- Email: info@dhaagahome.com
- Phone: +91 79058 81661
Our support team strives to respond promptly and help you find the best solution for your query.
Our customer support team is available [specify your operational hours, e.g., Monday–Friday, 9:00 AM–6:00 PM IST]. We will do our best to respond to your inquiries within one business day.
Additional Questions
No worries! Simply drop us a message at info@dhaagahome.com or call us at +91 79058 81661, and we’ll be happy to assist you further.